Definitions of Service Science
  • Service science is the study of the application of the resources of one or more systems for the benefit of another system in economic exchange.(Spohrer, J., L. C. Anderson, N. J. Pass, T. Ager & D. Gruhl,2008“Service Science.” )
  • Service Science is about integration, optimization and sustainability (IBM SSME Symposium (2007)
  • Service Science can be seen as an inter-disciplinary activity which attempts to unite various areas based on trans-displinary (or cross-disciplinary collaboration). (IBM SSME Symposium (2007)
  • Service Science is defined as a new discipline “to merge technology with an understanding of business processes and organization and to understand how that capability can be delivered in an efficient and profitable way” (Zhao, J. L. & M. Tanniru & L. Zhang ,2007).”
  • Service science is a(n) (inter)disciplinary field that “combines organization and human understanding with business and technological understanding to categorize and explain the many types of service systems that exist as well as how service systems interact and evolve to co-create value” (Maglio and Spohrer 2008, p. 18).
People in Service Science
  • Jim Spohrer,IBM
Service Science-Related Projects
Conferences that Address Service Science
Literature Service Science



Service System



Service Composition



Service Decomposition



Business Workflow



Utility MOdels



Cost Modeling


  • Attarzadeh, I. and H. O. Siew (2009). “Software Development Effort Estimation Based on a New Fuzzy Logic Model”, International Journal of Computer Theory and Engineering, Vol. 1, No. 4, October2009
    Available at:
  • Leung, H. and Z. Fan (2002). “Software Cost Estimation.” Handbook of Software Engineering and Knowledge Engineering. S. K. Chang. 2002
    Available at:
  • Machuca, M. M., Ø.Moe, J. Eberspa¨cher, M Jaeger. and A. Gladisch. (2009). “Service cost model and cost comparative studies“VOL. 11 NO. 3 2009, pp. 19-30, Q Emerald Group Publishing Limited, ISSN 1463-6697
    Available at:
  • Mendes E., (2005) “Web Cost Estimation: An Introduction”(Idea Group)
    Available at:
  • Uysal, M., 2008.”Estimation of the Effort Component of the Software Projects Using Simulated Annealing Algorithm”. World Academy of Science, Engineering and Technology 41 2008.
    Available at: http://
  • Wynn, M. T., D. Edmond and S. Milliner (2003) “THE ESTIMATION OF INVOCATION COST FOR COMPOSITE SERVICES” Integrated Design and Process Technology, IDPT-2003
    Available at:
  • Courcoubetis, C., R. Weber, M. Coe (2003). Pricing Communication Networks: Economics, Technology, and Modeling (Wiley-Inter-science Series in Systems and Optimization)